Resources

Summary

The Operations Support Specialist provides primary support for specialist tools and workflows that promote the success of publishing and repository service users, both internal and external. In addition to providing direct operational support, you will provide feedback on business and user needs to improve upon existing workflows. Tools that the Specialist focuses on are Firebrand TMM, the enterprise book metadata management system, and Symplectic Elements, the University’s research information management system. Workflows include ensuring that information supply chain partners are robustly indexing original published content.

As a member of the Publishing Technology unit, the Operations Support Specialist reports to the Director of Publishing Technology, under the direction of the AUL of the Publishing Division of U-M Library.

The position may oversee graduate students and undergraduate student assistants.

This is a 3-year Term position with the possibility of renewal.

POSTING END DATE
10/15/2023

SALARY
$48,000.00 – $54,000.00

Why Work at Michigan?

The University of Michigan offers a comprehensive benefits package including health, dental, and vision insurance, generous time off (24 vacation days per year, and 15 sick leave a year), matched retirement contributions with immediate vesting, professional development opportunities, and more. TIAA and Fidelity Investments’ retirement benefits are available.

You will occasionally move through the building to attend meetings/events and ascend/descend short flights of stairs to different floors of the building.

For questions about this posting or to request accommodations, please contact libraryjobs@umich.edu.

Responsibilities*

• 50% : Service Support
  • Provides user support for publishing systems.
  • Fields tickets from external and internal users.
  • Provide quick fixes through admin panels.
  • Coordinate with vendor support for more advanced support needs.
  • Support metadata feeds to distribution channels.
  • Monitor automated error reports distribution channels to either resolve systemic problems, or route errors to the appropriate departments for resolution.
  • Assist staff in making bulk corrections to metadata records.
• 20% : Reporting and Analytics
  • Support the Lead Project Manager in the configuration and use of management, tracking, and reporting tools.
  • Organize automated tracking of usage analytics (in Google Analytics and COUNTER) across our repository platforms (Fulcrum, Deep Blue documents, Deep Blue data).
  • Create and maintain automated reports, including the Data Studio Reports and the Readership Map. Maintain awareness of changes in analytics standards and tools.
  • Support aggregation of usage metrics into third-party aggregation systems (e.g., IRUS, ScienceOpen, Book Analytics Dashboard, PSI IP Registry).
  • Perform quality control to ensure the successful adoption of new workflows and practices by internal and external users.
• 15% : Discovery Workflows
  • Support and expand connections with profile systems that benefit authors/creators such as Symplectic Elements/Dimensions, and the identifier systems that support them, e.g., ORCID, DataCite, Crossref.
  • Coordinate with external discovery service vendors under contract (EBSCO, Ex Libris, OCLC). Develop workflows to include all compatible content in deliveries (from Fulcrum, Deep Blue Docs, Janeway).
  • Oversee automated generation of KBART and MARC files for collections.
  • Process batch delivery of KBART, MARC, and PDF files to discovery service vendors.
• 10% : Authentication and Authorization
  • Process authentication and authorization requests, including subscription orders, embargos, and requests to access campus-restricted dissertations.
  • Contribute to authentication workflows and systems, including Shibboleth and our Identity Federation memberships.
• 5% : Administer other software platforms
  • Basic administration of web-based software systems (TeamDynamix, Jira, Confluence) to help with project setup, user/group access management, and support.

Required Qualifications*

• High School diploma or equivalent education.
• At least two years experience supporting complex software systems.

Work Schedule

You will be full-time, 40 hours/week; typically Monday – Friday day-time shifts. The marketing team typically works a hybrid schedule with some days in office and some days of remote work.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

The University of Minnesota Libraries invites applications for a collaborative and partnership-oriented Publishing Librarian to join a team of librarians who work to advance research, open access and scholarly communication across the University of Minnesota.

We welcome both experienced librarians and those who are new to the field, with the opportunity for on-the-job training and mentorship. We encourage applications from individuals with diverse educational and work experience, and we invite you to envision the way your unique background and perspective brings value to our organization.

Committed to advancing knowledge, fostering collaboration, and supporting open access initiatives, UMN Libraries is dedicated to publishing high-quality scholarly works from the University community and beyond. The Publishing Librarian plays a vital role in shaping the future of scholarly communication through open access publishing, working closely with faculty authors, national scholarly societies, and colleagues within the University of Minnesota Libraries.

Environment
The Publishing Librarian is part of the Open Research & Publishing department within the Research Services Area. The Open Research & Publishing (ORP) Department includes Research Data Services, Research Information Management, Computational Research, Publishing Services, and houses the Data Curation Network. All members of the ORP Department work closely with staff across the Libraries to support advanced research services and advance commitments to the Libraries’ “Towards Open Access” statement.

Responsibilities
The Publishing Librarian will champion open access publishing across a diverse range of scholarly outputs, including open access journals, open monographs, open textbooks, and open access digital projects. They will collaborate with authors at the University of Minnesota to facilitate the creation and publication of their research outputs in accessible and impactful ways. Additionally, they will partner with national scholarly societies to promote open access practices and support the publication of their journals.

The individual will also contribute to the profession through research, publication, and professional engagement, while working toward continuous appointment.

The successful candidate will:

• Determine growth and direction of publishing program in alignment with Libraries’ commitment to open access
• Engage with, and keep-up-to-date on, national and global open access publishing communities to inform practice at UMN Libraries
• Seek opportunities to expand the diversity and variety of publications and authors/editors
• Provide workflow assistance and editorial service to authors and editors launching publications.
• Build and maintain new and existing publications according to design and accessibility specifications. Configure workflow tools, user permissions, and implement metadata schema.
• Provide consultations to campus students, researchers, and faculty on publishing best practices and options.
• Collaborate with liaison librarians and library staff to highlight services and support campus authors/editors

Required Qualifications

• Master’s degree in library and information science from an ALA-accredited institution (or international equivalent) or advanced degree in a related discipline by the time of appointment/position start.
• Knowledge of scholarly communication issues and scholarly publishing practices.
• Ability to take initiative, develop and carry out projects, and manage multiple priorities and deadlines.
• Demonstrated ability to take initiative and actively engage with researchers, faculty, and students.
• Understanding of open access trends in academic and research publishing.
• Basic HTML, CSS, and XML knowledge.

Preferred Qualifications

• Experience in an academic research library.
• Experience in the publishing industry or publication development process (e.g., editorial services, layout, typesetting, etc.).
• Familiarity with the operations of scholarly societies.
• Familiarity with publishing tools including, but not limited to: Open Journal Systems, Manifold, bepress Digital Commons, WordPress, Omeka, Drupal.
• Knowledge of digital file formats, metadata, file uploading and management, data migration, and preservation.
• Demonstrated involvement in professional activities.
• The University of Minnesota is located in the center of the vibrant Twin Cities metropolitan area. The Twin Cities are known for their cultural amenities, such as the Guthrie Theater and Walker Art Center, and for their extensive park and recreational systems.

SALARY AND BENEFITS: This is a full-time, 12-month, continuous appointment track academic professional position with probationary appointment at the Assistant Librarian rank with the potential for appointment at the Associate Librarian rank. Salary will commensurate with qualifications and experience.  The hiring salary for this position starts at $60,000. The University offers excellent benefits and substantial moving allowance for this position.

TO APPLY: To apply and for more information see the full job description. You must address all required qualifications in either your cover letter or CV/Resume to be considered for the position. Submit a letter of application, resume, and the names, addresses, telephone numbers and email addresses of three current professional references. Please identify your cover letter with UL469. Note: candidates will be notified before contacting references. Review of applications begins immediately and will continue until the position is closed.

The University of Minnesota is an equal opportunity educator and employer.

Questions about the position can be addressed to Emma Molls emolls@umn.edu, Director of Open Research & Publishing