The Publishing Group at the California Digital Library provides a range of platforms and professional services to support the scholarly communication needs of researchers across the University of California’s 10-campus system. UC’s open access repository and publishing platform (eScholarship.org) is the most publicly visible of these efforts, but additional support is provided via a publication management system, including an implementation of an enterprise-level Current Research Information System (CRIS). This CRIS is currently being utilized to support UC’s Open Access policies by soliciting and collecting previously published research articles that fall under the policies for display in eScholarship.
The Publication Management System Coordinator will act as the primary product and service owner for the CRIS implementation (Symplectic Elements) and will work with stakeholders to expand the usage and value of this service by managing projects to share Elements data across various UC campus reporting and compliance systems.
The first of these projects will be to expand the implementation of UC’s OA policies to include the most recent Presidential Policy, which covers all UC staff (approximately 250,000 individuals). The Publication Management System Coordinator will also manage projects that connect the CRIS to other campus systems (e.g. researcher profiles, assessment & evaluation systems, etc.) and will identify new opportunities to build toward a networked academic information system across the UC system. The incumbent will additionally manage daily triage of user requests, monitor technical development tasks, and engage with vendors to ensure user needs are addressed in a timely fashion.
The Publication Management System Coordinator will need to blend strong outreach and project management skills as well as technical expertise in bibliometrics to be successful in the position. In-depth knowledge of scholarly communication practices and emerging trends – especially as they relate to open access and related technical platforms – is also essential.
- Responds to support tickets from organizational point people, troubleshooting issues, verifying bugs and where necessary working with the vendor to address problems and anomalies.
- Develops, coordinates, and implements outreach and communication plans for open access policy services. Consults with and assists institutional partners in assessing engagement and developing targeted outreach and engagement strategies.
- Identifies opportunities and manages projects that integrate the implementation of the CRIS with other systems, with the goal of broadening reach and reducing system & task duplication.
- Monitors future releases of vendor applications, coordinating with the Technical Project Lead on updates to both test and production systems. Develops and implements QA plans in order to evaluate new releases, filing bugs and working with the vendor as needed to address problems. Evaluates, communicates and implements, along with the Technical Project Lead, features available with new releases. Works with campus organizational partners to determine appropriate system configurations on an ongoing basis.
- Maintains regular communication with organizational partners in order to ensure that ongoing needs are met and to understand, scope and manage efforts to meet newly defined goals.
- Extracts, analyzes and presents data that demonstrate system and project value, as well as areas for improvement. Creates compelling data visualizations that make complex data easy for all stakeholders to understand.
Bachelor’s degree and at least three years’ experience with development or delivery of online information services in educational, publishing, library and/or research settings, including experience helping users with online information services and/or products, or equivalent combination of education and experience.
Demonstrated knowledge of scholarly communication, academic publishing, and current issues in open access.
Demonstrated experience with large-scale/enterprise-wide software project or product management and customer support applications.
Demonstrated ability to work with stakeholders to identify optimal/reasonable solutions to customer needs, including the ability to prioritize and respond appropriately to stakeholder/management requests for product modifications.
Demonstrated ability to work with vendors and other third-parties to understand the capabilities of a given application, develop and propose solutions to problems, and to advocate for customers.
Excellent analytical abilities, particularly in using data and reports to inform recommendations for application implementation decisions and program improvements to larger product support team.
Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
Demonstrated community development and engagement skills, including experience with and ability to maintain effective ongoing project oriented groups.
Strong organization, project management and self-management/time-management skills. Solid ability to multitask and prioritize within competing / demanding timeframes, including recognizing when situations require the input of a more senior staff member.
Master’s degree in related field such as information science.