Job Board

The LPC maintains a list of jobs that incorporate library publishing roles. To be included in this list, the position must be located administratively in a library, or report directly to a library-based supervisor. The primary function(s) of the position must directly engage in the creation, dissemination, and/or curation of scholarly, creative, and/or educational works. Administrative positions that do not directly engage in these functions may be included if they include supervisory responsibility primarily for employees who are performing these functions.

June 16, 2016

Publishing Outreach & Engagement Coordinator

  • California Digital Library
  • Oakland, CA
View Original Post

Appointment Type: Staff – Contract  Work Hours: M – F, 8am – 5pm  
Percentage of Time: 100  
Organizational Area: Academic Affairs: Academic Planning, Programs, and Coordination – California Digital Library  
Posting Salary: $67,500 – $102,600 (Min Range to Mid Range)  
Position Summary
Scholarly communication is a rapidly changing domain, with opportunities both to transform the way that scholars distribute the results of their research and to dramatically expand the communities with access to that research. Reporting to the Publishing Group Product Manager at the California Digital Library, the Publishing Outreach and Engagement Coordinator will work in the midst of this exciting and evolving space, supporting the scholarly communication activities of the University of California academic community, particularly as they relate to the open access publishing and distribution of scholarly works via eScholarship, UC’s open access repository and publishing platform. The incumbent will develop strategies for increasing the visibility of eScholarship services as well as provide front line support for the faculty, students and staff who use the repository to increase the visibility of their scholarly research. This position will also work to attract high quality publications (journals, monograph series) to eScholarship and collaborate with the editors of those publications to ensure their success. In order to perform these tasks effectively, the Publishing Outreach and Engagement Coordinator will be expected both to provide exceptional direct support to eScholarship users and to make use of online Customer Relationship Management tools to develop robust self-help resources. The Community & Outreach Manager will also work closely with the Access & Publishing group’s Director, eScholarship Product Manager and Technical Lead to monitor emerging trends in the field of academic publishing and strategically position our services to meet the needs of our growing user base. 
Special Conditions of Employment: Travel outside of normal business hours  
Other Special Conditions of Employment: Successful completion of a background check is required for appointment to this critical position.
To apply for this position, please be prepared to attach your resume and cover letter as part of the application process. 
Job Duties
Works with team to identify opportunities for value-added product/service delivery based on customer/client interaction and feedback.
Acts as product/service liaison across the organization, external agencies and customers to ensure effective delivery and operation of new products, services and/or enhancements. 
Manage feature-development projects.
Develops and participates in marketing and professional outreach activities and informational campaigns to raise awareness of product or service.
Provides periodic content progress reports outlining key activities and progress toward achieving overall goals.
Also ensures the preparation and maintenance of documentation including end-user documentation and release notes.
Provides direct support and technical consultation to customers to ensure high level of service, product reliability and responsiveness to problems, complaints and suggestions.
Conducts product/service training.
Job Requirements
Required
Bachelor’s degree and at least three years’ experience with development or delivery of online information services in educational, publishing, library and/or research settings, including experience helping users with online information services and/or products, or equivalent combination of education and experience.
Excellent customer relationship skills and commitment to providing high-quality services, as demonstrated by the ability to develop collaborative, productive partnerships with customers both inside and outside the department.
Experience managing outreach efforts with a demonstrated ability to convey a product or service’s value to potential users and maintain engagement with established clients.
Excellent written communication skills, which demonstrate the ability to draft clear, concise specifications, documentation, reports and correspondence.
Demonstrated ability to work well in teams and independently and to communicate effectively with vendors, faculty and staff at a variety of levels within the organization both orally and in written form.
Demonstrated ability to understand technical issues at a conceptual level and effectively convey and explain information to users.
Familiarity with faculty publishing behaviors, their significance in the academic reward system and other settings.
Preferred
Knowledge of trends and issues in scholarly communication.
Familiarity with online academic publishing trends and opportunities.
Experience with digital publishing and institutional repository tools, such as Open Journal Systems (OJS) or DigitalCommons, especially in an administrator or service provider role.