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March 23, 2018

Community Manager, Fulcrum

  • University of Michigan
  • Ann Arbor, MI
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Job Summary

Michigan Publishing seeks a full-time Community Manager to support the clients and users of Fulcrum, an open-source platform for scholarly publishing developed with support from the Andrew W. Mellon Foundation. The Community Manager is responsible for engagement with clients and potential clients of Fulcrum as well as with sales and customer service teams at LYRASIS. The Community Manager will market the platform to new clients as well as support and maintain relationships with existing clients. They will represent the needs, questions, and priorities of the clients and potential clients back to the development team. This is an opportunity to introduce a scholarly publishing platform set to officially launch in January 2019 and extend its reach. The ideal candidate will help create, develop, and maintain a new community developed around the platform. This position reports to the Director of Publishing Services.

This is a two-year term position with the possibility of renewal.

Michigan Publishing is part of the the University of Michigan Library, which is one of the world’s largest academic research libraries and serves a vibrant university community that is home to 19 schools and colleges, 100 top ten graduate programs, and annual research expenditures approaching $1.5 billion a year. To enable the university’s world-changing work and to serve the public good, the library collects, preserves, and shares the scholarly and cultural record in all existing and emerging forms, and leads the reinvention of the academic research library in the digital age.

In our publishing program and work environment, we champion diversity, equity, and inclusion. Our work engages a broad and diverse community with wide-ranging needs and concerns, and we empower all employees to actively participate in the ongoing process of learning about and responding to these needs. We value the synergy that results from sharing and leveraging our different experiences, backgrounds, skills, talents, and interests to build an environment in which all our community members can flourish.

Responsibilities*

  • Represent Fulcrum in person at approximately five national library and publisher conferences and meetings per year. Prepare and execute presentations and one-on-one discussions.

  • Manage and monitor existing communication platforms and systems (websites, social media, blog, newsletter).

  • Work closely with sales/business representatives on handoff, introduction, and set up for new clients.

  • Collaborate with the project manager to ensure that customer implementations are completed on time and test new integrations.

  • Help new clients implement the platform on their campuses through site visits.

  • Develop documentation and educational materials for clients (may include written, graphic, and/or multimedia resources).

  • Anticipate programming needs (such as webinars, meet-ups, etc.) for the Fulcrum community and assist in developing materials.

  • Actively solicit, gather, and compile feedback about problems and requests from clients through methods including surveys and focus groups. Share feedback to inform future development.

  • Support the launch and promotion of the University of Michigan Press Ebook Collection on Fulcrum.

Required Qualifications*

  • Bachelor’s degree and two to five years of professional experience in a project coordination or customer service role.

  • Experience with marketing or outreach for products, programs, or organizations.

  • Ability to manage multiple client relationships through project implementation and launch, communicating timelines and setting expectations.

  • Ability to understand diverse perspectives and acknowledge the significance of differences and complexities in background, cultures, values, and viewpoints as the foundation for an inclusive environment.

  • Willingness to travel to conferences and campuses to promote Fulcrum.  Some overnight travel will be required.

  • Experience communicating across audiences with different professional backgrounds and different levels of technical expertise, using a variety of media and technologies.

  • Ability to foster a cooperative and communicative environment, working with peers in other organizational units, as well as working independently.

Desired Qualifications*

  • Experience with academic libraries or scholarly publishers.

  • Experience with open source software platforms, content management or repository software, or similar.

Additional Information

The University of Michigan offers excellent benefits and wellness opportunities.

This position receives 24 days of vacation a year, paid sick leave with provisions for extended benefits, as well as opportunities for professional development and travel. TIAA-CREF and Fidelity Investments retirement options available.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended. Applications will be reviewed as received throughout the posting period and continue until the position is filled.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.